Frequently Asked Questions

Can I order from PA Distribution?PA Distribution sells wholesale only to registered businesses. We will need a copy of your States Business License and Sellers Permit (or ABN number or other legal document)How do I place my orders?Orders may be placed by:
  • Calling our toll free number 800-547-2509
  • Our website: www.pa-dist.com
  • Faxing your order to 541-485-3459
  • One of our portable order entry devices, call for more information
How do I pay for orders?We accept bank debits (ACH or E-Check), Check, Visa, MasterCard, Paypal or terms (with approved credit).What happens if I pay my Net account late?If your payment is received after your due date, it will be considered past due and a finance charge of 1.5% will be applied to your account. You may pay invoices when due with a credit card for a 3% convenience fee.Can I buy in small quantities?We break vendor pack on many items. Look for the Min/Multiple column on our web site, newsletters or Product Announcements. This indicates the order multiple for this item.Is there a minimum order?There is no minimum order but any order under $100 wholesale will have a $15 handling fee.How do I know what my cost is on products?Entering items into your shopping cart will allow you to see current wholesale pricing. Due to quickly changing information from our vendors, prices are subject to change without notice.Do you backorder products?Yes, but we do not automatically backorder products. Please call Customer Service or your sales representative if you would like products placed on backorder.Does PA Distribution substitute products that are discontinued?No, we do not substitute items. You may call your customer service representative or your sales representative for ideas on alternate products.Can I add to my order or cancel an item once I have placed an order?We submit and start working on an order in our warehouse within minutes of its receipt. Because of this, we are unable to accommodate order add-on and item cancellations. We can create a new order for your add-on items and attempt to have orders ship together, but only if the first order is early in the process. However, if we are unable to marry the two orders after processing and the second order does not meet the minimum dollar amount for freight allowances, you would then be responsible for the separate shipping charges.Will you carefully pack my order?During the packing process, every effort is made to assure that no damage will occur to your order. Materials such as bubble wrap and paper are used to cushion your goods, and we often receive compliments on how well we pack.How do I find the packing slip?With multiple cartons, a "Packing Slip Enclosed" tape will appear on the box containing your paperwork. For international shipments the packing slip will be in an envelope on the outside of the box to facilitate customs processing.Can you hold my order to ship later?We are happy to hold your order for a future ship date. Please make a note on your order so that your customer service representative can make an adjustment to your requested ship date.Can I put a rush on my order so it ships on the same day the order is received?There is a $10 rush fee to ship an order on the same day it is received. Please check with your customer service representative for details.How does my order ship and who pays freight charges?We do our best to process your order within 48 hours. Our experienced shipping department will choose the most economical carrier to ship your order. Most small orders ship via FedEx or US Postal, depending on your location. Large orders may be shipped via an LTL freight company. You may also choose to give us your own account number from your preferred carrier. If you are an international customer, we can assist you with the appropriate customs form requirements.Can I return products?Damaged or Defective: We accept returns when the product received is damaged or defective. All claims must be reported within 10 days to our claims department, ext. 139. All returns must be accompanied by a return authorization number.
Errors: Our error rate is very low, and we are very proud of the quality and accuracy of our warehouse. However, should an error occur, we will correct our mistake and make it right. Please contact ext. 139 for claims within 10 days.
Any other return requests will be handled on a case by case basis within 10 days and a 15% restocking fee will apply.
What if my order arrives damaged?Should your order be damaged upon receipt, you must file a claim with the freight carrier immediately and save the damaged cartons for inspection.
Please take pictures if possible to support your claim upon arrival of the damaged goods.
I see different columns for item price, what do they all mean?
Retail Price
The price most commonly charged at the retail consumer level. This price is usually suggested by the manufacturer. If the manufacturer does not suggest a price, we calculate a typical retail mark-up for you. We round up to the next logical multiple in order to give you the best price for your staff to mark incoming goods.
Wholesale List
Our everyday wholesale price for qualified wholesale customers who buy in our required multiples.
Web Price
This price is either Wholesale List or less. Items can be less because they are offered on Clearance or The Dollar Store.
You can change the default price columns that appear on your searches by visiting My Profile and checking off the columns you would like to see.
 
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